Employment

Full-Time Guest Services & Retail Manager

Job Summary

The Park City Museum in Park City, Utah has an immediate opening for a full-time Guest Services & Retail Manager.  The successful candidate will lead by example as a great ambassador for the Park City Museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience.

The Guest Services & Retail Manager is responsible for management of the front of house Admission Desk and Museum Store at the Park City Museum. This includes day-to-day operations, scheduling and supervision of all Guest Services Associates, management of merchandising, admission ticket sales, sales of memberships, promotion of events, welcoming and friendly conversations, and the maintenance and monitoring of budgets, inventory, and sales. This position is accountable for the success of the retail operation; the manager must drive sales and profitability while providing the highest level of service to visitors.

Duties and Responsibilities

  • Oversee the planning and operation of the Museum Store in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission.
  • Monitor, plan & manage inventory for the best sales opportunities. Understand the principles of merchandising and creating impactful displays. Develop product signage that reflects the Museum’s mission.
  • Manage operational point of sale and back-end data systems. Trouble shoot IT issues and resolve with retail system tech support or IT support.
  • Inventory receiving, pricing, and reconcile vendor invoices.
  • Develop warehousing plan to assure easy access and accountability of inventory.
  • Manage all responsibilities of the Front of House/Guest Services, to assure exceptional customer service in all interactions including:
    • admission and membership sales, and ticketed special events and programs
    • incoming phone calls regarding the Museum, programs and store
    • Group Tours ticketing
  • Recruit, hire, schedule and manage a team of part-time and/or seasonal Guest Services staff. Lead the Guest Services team to achieve sales goals.
  • Work cohesively with all Park City Museum staff to foster the highest level of guest care. Coordinate with staff for all museum activities including temporary exhibitions, lectures and public programs, special events, and education programs.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree (Masters preferred) with minimum of 2-3 years of retail management experience preferably in a museum; or equivalent combination of experience and education
  • Extensive computer skills including working knowledge of Microsoft Office (Excel, Outlook and Word); Counterpoint and PastPerfect preferred
  • Excellent interpersonal and customer service skills and a “love to sell”
  • Strong organizational and analytical skills
  • Self-motivated and able to work independently, problem-solve and take initiative.
  • Excellent attendance and punctuality
  • Solid understanding of professional museum practices and procedures.

This is a full-time position, Thursday through Monday including holidays (Tuesday and Wednesday off). Candidate must be able to meet physical demands of the job including lifting and moving objects up to 40 lbs.

Benefits include paid vacation days, personal leave, and health insurance.  Salary range $40,000-$55,000, commensurate with experience.

Start date: June 1 or earlier. Start date negotiable within certain parameters.

Application deadline: April 17, 2020

Review of applications will begin immediately and will continue until position is filled.

Please send resume, cover letter and three references to:

Sandra Morrison, Executive Director at smorrison@parkcityhistory.org with “GUEST SERVICES MANAGER” in the subject line.

 

 

Full-Time Museum Assistant Position

Job Summary

The Park City Museum in Park City, Utah has an immediate opening for a full-time Museum Assistant.  The successful candidate will work with all Museum departments to assist staff with education, collections, guest services and administrative initiatives.  The Museum Assistant will ensure efficient day-to-day operations of the Museum, and will work under the supervision of the Director of Education and the Curator of Collections and Exhibits.

Duties and Responsibilities:

Education Department (2 days a week)

  • Assist Director of Education with adult tours of Museum, school tours, and Main Street walking tours.
  • Fill in as a Gallery Guide (providing an introduction of the Museum to visitors) and at the Front Desk/Guest Services, as needed.
  • Support existing Museum programming and develop at least one program for each traveling exhibit (~4 per year), as time allows.
  • Manage and maintain the Education Collection of hands-on learning resources.

Curatorial Department (2 days a week)

  • Assist Curator with cataloging large backlog of donations.
  • Assist Curator with inventories, database clean-up and management, rehousing and storage projects and other collections tasks.
  • Help with traveling exhibit installations and de-installations.
  • Research and write one Way We Were article for the Park Record newspaper each month, under the supervision of the Research Coordinator.

Guest Services and Administrative (1 day a week)

  • Operate front desk guest services including ticketing, membership and retail
  • Assist with administrative tasks such as directing phone and email inquiries to the appropriate staff members, updating museum hours, updating website, etc.
  • Compile contributing articles, make edits, communicate with designer and oversee printing and distribution of quarterly Museum newsletter.
  • Coordinate with staff to provide publicity for events, exhibits and other activities via social media, newspapers, radio, website and e-mail, as needed.
  • Other duties as assigned.

Desired Qualifications:

  • Degree in Public History, Education, Museum Studies or a related field.
  • Experience with museum education/interpretive programming.
  • Experience working with children preferred.
  • Experience with cataloguing and collections work in a museum setting.
  • Excellent object-handling skills and proficiency with museum databases.
  • Self-motivated and able to work independently, problem-solve and take initiative.
  • Must possess excellent teamwork and interpersonal skills. Must work effectively with diverse groups of people.
  • Excellent communication skills, including writing, editing and speaking.
  • Must be extremely well organized and detail-oriented with expert time-management skills.
  • Ability to manage multiple projects and work assignments from a variety of staff while staying focused and cognizant of deadlines.
  • A high level of professionalism and excellent customer service.
  • Solid understanding of professional museum practices and procedures.
  • Working knowledge of Microsoft Office and Adobe Creative Suite.
  • Working knowledge of Word Press and Past Perfect preferred.

This is a full-time position, Tuesday through Saturday with Sundays and Mondays off.   Candidate will be required to close the Museum at 7 p.m. one night a week (Saturdays).  Benefits include paid vacation days, personal and sick leave and holidays, as well as health insurance.  Salary commensurate with experience.

Application deadline:

Review of applications will begin immediately and will continue until position is filled.

Please send resume, cover letter and three references to:

Diane Knispel, Director of Education at education@parkcityhistory.org with “MUSEUM ASSISTANT” in the subject line.

The Museum is closed until further notice. Read more
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